Laura's Pet Portraits FAQ
If you cannot find the information you require in the following questions and answers, please contact me
How do I order a Pet Portrait?
Before ordering a Pet Portrait please ensure you have read the Ordering Information and Pricing Pages. You then need to fill in the Online Order Form. This can be sent electronically by email, or you can print out a version and post it. When you have sent me your photographs and I have checked they are suitable and you have paid the deposit required I will send you an order confirmation.
How do I pay for my Pet Portrait?
Your Pet Portrait can be paid for online via your debit or credit card. All payment processing is done by Paypal, so I never see your card details. Your card details and personal information is protected with the use of a 128-bit SSL certificate. For more information, you can look at the Privacy and Security pages.
Can I see my Pet Portrait before it is dispatched?
The progress of your portrait will be documented on the Laura's Pet Portraits Blog so you will be able to comment on anything you are unhappy with as the portrait develops, making it easier for changes to be made. If your portrait is for a gift, please select the box on the Order Form and a Personal Work In Progress page will be created for you. A final image of your Pet Portrait will be posted to the blog for your approval, Pet Portraits are not dispatched until they are 100% approved by the client.
How much will a Pet Portrait cost?
The cost of a Pet Portrait depends on the size and medium selected. Please see the Pricing page for more details.
How much does postage cost?
Postage is free Worldwide
How long will my pet portrait take?
The usual delivery time is 3 - 5 weeks from confirmation of your order but can be as long as 2 months at busy times. You will be able to track the progress of your Pet Portrait on the Laura's Pet Portraits Blog.
Will my Pet Portrait appear on the website?
Your Pet Portrait work in progress will be shown on the Laura's Pet Portraits Blog unless you notify me that your portrait is a surprise. Selected completed Pet Portraits will also feature on the website in the Galleries.
I want more than one pet in my portrait, is this ok?
Yes, that's fine. I can do group portraits of your animal family. Prices for additional subjects are dependant on the size of your portrait. See the Pricing page for more details. A 20" x 24" portrait is a suitable size for a group portrait of up to 4 medium / large size dogs. If you have a very large group, please contact me for a personal quote.
Can I have a background in my portrait?
Portraits are not normally supplied with a background, but I can draw one if you would like. This can be your garden, or your pets favourite walking or resting place. Please ensure the background reference photographs are clear.There is an extra charge for a background. Details are on the Pricing Page.
Can you combine photographs?
Yes, it is often neccessary to combine photographs. The more photographs you can send the better. I can use several different photographs of different pets to do a group portrait, or you may want a portrait of your pet in a particular pose, but the photograph isn't very clear. In this situation you can send multiple photos, for the pose you want and clear photos of your pet's colours and markings. It is helpful to put notes on the photographs explaining which are your favourites and why.
What size photographs do you need?
The larger the better. The smallest I usually accept is 5" x 7". If you are sending digital images, please send them as .jpg files, the larger the better. It may be quicker to send several emails if you have lots of photos to email me.
My pet has passed away, I'm not sure if the photograph is ok, can you help?
If you are unsure if your photograph is suitable, please post or email a copy and I can have a look and let you know. In this situation I will always do my best for you.
Are the portraits framed?
I do not provide the portraits framed, as I feel it is important for the frame on your finished Pet Portrait to match the feel of your home, and I don't think this is achievable over the internet. The sizes quoted on the Prices and Sizes page are the framed size. Portraits are supplied mounted with an off white mount and backed ready for framing .