Lauras Pet Portraits - Ordering Information
Thank you for thinking about ordering one of my Pet Portraits.
If there is anything you are unsure of please check the FAQ and if the information you require isn't there feel free to contact me.
Pet Portraits Step-by-Step Ordering
Before ordering your Pet Portrait please ensure you have checked the Prices and Terms and Conditions.
Fill in the Order Form. or contact me if you would like to discuss your order.
Send me your Photographs. The more photographs you have the better. It is important they are in focus and clear, and your pet is large in the frame. Check out Photography Tips for more information on how to take good pet photographs.
Pay your deposit. When I have checked your photographs are suitable I will send you an invoice for the 25% deposit required as confirmation you wish to go ahead. You can pay your deposit online with your debit or credit card, or UK residents can pay by personal cheque
Receive Order Confirmation. When I have received your deposit, you will be sent an order confirmation. This will confirm the size and medium you have ordered for your Pet Portrait, any special considerations such as backgrounds, the portrait deadline and the outstanding cost. It will also contain a link to your Pet Portraits Web Page. This page will be updated regularly with new images of your portrait.
Confirm you are satisfied with your Pet Portrait. When your Pet Portrait is finished you will be emailed a final scan of it. Only if you are 100% satisfied do you have to pay now. You can pay securely with your credit card with Paypal, or you can send me a cheque for the full amount, payable to Miss LN Young.
Lead Times & Delivery
Lead Times vary between 3 weeks or as long as 2 months, depending on the current workload. I am especially busy at Christmas time. If you have a specific deadline you need to meet, i.e. a birthday, please ensure you put the date on the order form. If I am unable to make your deadline you will be notified within 24 hours.
Delivery is free Worlwide. UK Pet Portraits are sent by Royal Mail Special Delivery. This guarantees a Next Day Delivery. Someone will need to be in to sign for your Pet Portrait. Overseas Pet Portraits are delivered by International Signed For. Your Pet Portrait can be traced by Royal Mail.
Packaging Your Pet Portrait will be packaged in a postal tube. I use large tubes to avoid creasing of the paper. Your portrait is covered by acid free tissue paper, then placed inside a heavyweight polyethene bag for extra protection. A delivery note will be attached to the parcel.
Pet Portraits Backgrounds
Pet Portraits do not normally come with a background. A full background is available at an extra charge depending on the size of your Pet Portrait. This could be of your garden, your pet's favorite resting place, or favourite walk. Please ensure the reference photographs you send are clear and in focus. View the Photography Tips for advice on taking photographs.
Satisfaction Guarantee
I guarantee all my Pet Portraits for workmanship and the likeness to your pet. If you are not 100% satisfied with your Pet Portrait and you return it safely wrapped and undamaged within 7 days you will receive a full refund.